Privacy Policy for Patona

1. Introduction

Patona is a customer communication and AI helpdesk platform operated by MAXPRINT PORTAL L.L.C, a company registered in the United Arab Emirates.

This Privacy Policy explains how we collect, use, store, and share your data when you use Patona's services, including our integration with Meta Platforms Inc.'s WhatsApp Business Platform.

By using Patona, you agree to the terms outlined in this policy.

2. Who We Are

Patona integrates with Meta Platforms Inc.'s WhatsApp Business Platform.

3. Data We Collect

3.1 Business Information

When you sign up for Patona, we collect:

• Business name and contact details
• Email addresses and phone numbers
• Billing and payment information
• User account credentials (hashed passwords)

3.2 WhatsApp Business Account Data

When you connect a WhatsApp Business Account through Patona:

• WhatsApp Business Account ID (WABA ID)
• Phone number ID
• Business verification status
• Meta Business Manager association

3.3 Message Metadata

We process metadata related to messages sent and received through Patona:

• Sender and recipient phone numbers
• Message timestamps
• Delivery and read status
• Message type (text, image, document, etc.)

Important: We do NOT store message content by default unless explicitly enabled by the business for features such as automation, analytics, or compliance logging. When stored, message content is encrypted at rest.

3.4 Usage and Analytics Data

• Login activity and session data
• Feature usage statistics
• Performance metrics (response times, error rates)
• Device and browser information

4. How We Use Your Data

We use the data collected to:

1. Provide Patona services: Operate the platform, process messages, manage conversations, and enable AI automation.
2. Facilitate WhatsApp Business Platform integration: Connect your business to Meta's WhatsApp Business API and maintain authorized access.
3. Improve product functionality: Analyze usage patterns, fix bugs, and develop new features.
4. Ensure security and compliance: Detect fraud, prevent abuse, and comply with legal obligations.
5. Communicate with you: Send service updates, security alerts, and billing notifications.

5. Integration with Meta Platforms Inc.

Patona integrates with Meta Platforms Inc.'s WhatsApp Business Platform via:

• Facebook Graph API
• WhatsApp Business Platform (Cloud API)

Data Shared with Meta

When you connect a WhatsApp Business Account through Patona, the following data is shared with Meta:

• Business verification details
• WhatsApp Business Account credentials
• Message routing and delivery information
• Webhook events (message sent, delivered, read, failed)

Meta's Responsibilities

Meta processes WhatsApp message data in accordance with:

• Meta's Privacy Policy
• WhatsApp Business Platform Terms

Patona does NOT have access to end-to-end encrypted message content between end users and businesses unless explicitly authorized by the business account owner.

6. Data Sharing and Disclosure

We do NOT sell your data.

We may share data with:

6.1 Service Providers

Third-party vendors who help us operate Patona (e.g., cloud hosting, payment processing, analytics). These providers are contractually obligated to protect your data.

6.2 Meta Platforms Inc.

As described in Section 5, for WhatsApp Business Platform integration.

6.3 Legal Authorities

When required by law, regulation, or valid legal process (e.g., court order, subpoena).

6.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

7. Data Storage and Security

7.1 Data Storage

• Location: Data is stored in secure data centers located in AWS regions (specific regions available upon request).
• Retention: We retain data for as long as necessary to provide services or as required by law. Deleted accounts are purged within 90 days.

7.2 Security Measures

• End-to-end encryption for message content (when stored)
• TLS/SSL encryption for data in transit
• Access controls and authentication (2FA available)
• Regular security audits and penetration testing
• Industry-standard security practices and controls

8. Your Data Rights

Depending on your location, you may have the following rights:

8.1 Access

Request a copy of the personal data we hold about you.

8.2 Correction

Request correction of inaccurate or incomplete data.

8.3 Deletion

Request deletion of your personal data (subject to legal retention requirements).

8.4 Data Portability

Request export of your data in a machine-readable format.

8.5 Opt-Out

Opt out of non-essential marketing communications.

To exercise these rights, contact us at privacy@patona.app.

9. Cookies and Tracking

Patona uses cookies and similar technologies to:

• Maintain user sessions
• Analyze usage and performance
• Improve user experience

You can manage cookie preferences through your browser settings. Disabling cookies may limit functionality.

10. Children's Privacy

Patona is not intended for use by individuals under the age of 18. We do not knowingly collect data from children. If we become aware of such data, we will delete it promptly.

11. International Data Transfers

Patona operates globally. Data may be transferred to and processed in countries outside your jurisdiction. We ensure adequate safeguards (e.g., Standard Contractual Clauses or other lawful transfer mechanisms) for international transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of Patona after changes constitutes acceptance.

13. Contact Us

For questions, concerns, or data rights requests:

For Meta-related privacy concerns regarding WhatsApp Business Platform, refer to: Meta Privacy Policy